1. Overview
The core GraniteSheet app — sheet management, estimates, PDF generation, cloud backup, and support — is free of charge. Paid offerings are limited to:
- AI Scan credits: one-time credit packs and validity-based subscription plans, purchased in the app via Razorpay
- Advertiser wallet: prepaid balances used by advertisers to fund ad campaigns through our advertiser portal
All payments are processed in Indian Rupees (INR) by Razorpay. This policy explains when refunds apply to each.
2. AI Scan Credits and Subscriptions
- Failed extractions: If a scan fails after a credit is deducted, that credit is refunded to your balance automatically and immediately.
- Payment charged but credits missing: Verification normally completes within seconds (including automatically if the app closes mid-payment). If credits do not appear within 30 minutes of a successful charge, contact support — we will add the credits or refund the payment in full.
- Purchased credits: Once credited, credit packs and subscription plans are non-refundable, including unused credits and unexpired subscription time, except where required by law or in cases of verified billing error.
- Duplicate charges: Verified duplicate payments for the same order are refunded in full to the original payment method.
- Complimentary credits: Free signup or promotional credits have no monetary value and are not refundable or encashable.
3. Advertiser Wallet
- Unspent balance: The unspent portion of an advertiser wallet is refundable on written request from the registered advertiser email, less any payment-gateway charges that are not returned to us.
- Delivered advertising: Amounts already spent on delivered, fraud-filtered viewable impressions and clicks are not refundable. Our measurement systems are the system of record.
- Rejected campaigns: Campaign rejection does not consume wallet funds — the balance simply remains available.
- Account suspension: If we suspend an advertiser account for policy violations, the unspent balance is refunded after review, unless the violation involved fraud.
4. Refund Method and Timelines
- Approved refunds are issued to the original payment method via Razorpay.
- We process approved refunds within 7 business days; your bank or card issuer may take an additional 5–7 business days to reflect them.
- When a refund is processed, any credits or wallet balance granted by that payment are reversed.
- To request a refund, contact us (Section 8) with the payment ID or order ID from your receipt.
5. Service Modifications
GraniteSheet may modify, suspend, or discontinue any aspect of the service at any time, including:
- Feature availability and functionality
- Service availability and uptime
- Data storage and backup policies
- User interface and user experience
- Technical requirements and compatibility
Such modifications may be made without prior notice, and GraniteSheet shall not be liable for any consequences resulting from such changes.
6. User Responsibilities
Users are responsible for:
- Regularly checking for updates to this policy
- Backing up their data regularly
- Understanding that services may change without notice
- Accepting any modifications to the service
7. Policy Updates
This Refund Policy may be updated from time to time. GraniteSheet reserves the right to modify this policy at any time without prior notice. Continued use of the service after any changes constitutes acceptance of the updated policy.
It is recommended that users review this policy periodically to stay informed about any changes.
8. Contact Information
If you have any questions about this Refund Policy, please contact us:
Note: This Refund Policy is effective as of the date stated above. Since all services are currently free, no refunds are applicable at this time. GraniteSheet reserves all rights to modify services, features, and policies at any time without prior notice.